Do I require a power adapter to use this dock?
The DV3 is a compact docking station which doesn’t come with a power adapter. You can still use the dock even without the power adapter.
Connecting an external power adapter (up to 100W) via the PD port will allow for laptop charging when using this dock.
Does the DV3 require any additional software installation?
The DV3 is a DisplayLink enabled dock, we recommend installing the DisplayLink software which is free to download via: https://www.synaptics.com/products/displaylink-graphics/downloads
What laptops are compatible with the DV3?
The DV3 is compatible with Windows, MacBooks (even M1 MacBooks) and Chromebooks.
My laptop has Thunderbolt 3 or 4 ports - can I use the DV3 dock with my laptop? - DUCDDV3
Thunderbolt 3 and 4 ports uses the same connector as USB-C ports. You can use the DV3 dock on Thunderbolt 3 or 4 ports however you won’t be able to achieve Thunderbolt data speeds.
NOTE: Thunderbolt 2 ports use a different physical connector and hence are incompatible.
How come the Left HDMI port doesn’t work or display any video output? Eg. Cannot output to triple external displays.
The Left HDMI port on the DV3 is a Display Alt. Mode pass thru port. It requires the host laptop to have a USB-C port that supports Display Alt Mode to pass on the video signal via this left HDMI port.
NOTE: Using the USB-A adapter on the DV3 will also disable the Left HDMI port and will limit display output to only 2 external displays (right HDMI and VGA).
I have an external power adapter connected to the DV3 but the laptop charging function is not working?
To ensure that the laptop charging feature is working, the end user must have:
An external USB-C power adapter connecting via the PD port on the DV3
The Host laptop must be using the USB-C connector cable
The Host laptop must have a USB-C port that supports power delivery
NOTE: The dock may consume up to 8W from the external power adapter. Ensure that the any external power adapter used has sufficient power to pass onto the laptop.