However, it does need to plug into a USB-C port compatible with PD (Power Delivery) on your computer.
These can sometimes be identified by the presence of a battery icon next to the port on your laptop, but often you’ll need to check the user manual or manufacturer’s website to figure out which USB-C ports support PD.
All Thunderbolt 3 and 4 ports support PD.
1. Connected to Clarity via either:Clarity's USB-C port or Clarity's USB-B port
2. Clarity "Active USB" mode is set to the same USB port you've connected to your computer.
To change Clarity's "Active USB" mode, navigate to "USB Switch" in the "Other Settings" menu of Clarity's main menu.
For example: if your computer is connected to Clarity via USB-C, you would select "Type-C" in the "USB Switch" menu.
Remove the stand stem and base from their protective bags. Slot the stem onto the base and fasten via the thumb screw underneath the base.Align the two latches at the top of the stand stem with the notches in your Clarity display, with the display still in the foam housing. Gently push the rear plate into Clarity, it will click into place.Lift your monitor out of the foam, ensuring the display's weight remains supported.
To resolve the issue, restart Clarity by pressing the power button twice – it should recognize the connected device as part of its boot-up sequence.
If this issue persists, we recommend trying the following steps to isolate the issue:
Connect Clarity directly to your computer
Try connecting with a different cable or port.
ie. Use DisplayPort instead of USB-C
Update your computer’s operating system.
If your problem reoccurs and these these steps do not help resolve it, please contact ALOGIC support (email@example.com).
1. You're connecting to Clarity with USB-C. HDR is only available when connected via HDMI or DisplayPort.
2. You're using the monitor in SRGB, Uniformity or Adobe RGB mode. Both of these video presets are designed to provide perfect colour reproduction over a limited colour gamut. HDR produces colours outside these limited gamuts and thus can't be used at the same time. You can re-enable HDR by switching back to "Standard" mode in the Professional Settings menu.
Ensure you connect the charging cable to a port on the laptop which supports charging.
As a result, the webcam will work with any program attempting to access a webcam.
This includes videoconfering programs such as:
As well as livestreaming programs like:
Open Broadcaster Software (OBS)
Open a program which requires the webcam – on Windows 11 we recommend the “Camera” app or “Photo Booth” on macOS.
Open this application and switch the active camera to Clarity Pro’s – this can be done via the “Camera” menu in Photo Booth or hitting the “Switch Camera” button in Camera – see below.
Once you’ve activated Clarity Pro’s webcam, it will slide up out of the monitor. You can now adjust its vertical framing using the scroll wheel on the rear of the camera.
Then you need to ensure that's the active USB port is set to the same - either USB-C or USB-B. This can be set via the "USB-Switch" setting of the monitor's "USB Options" menu.
If these two are correct and your can't see your Clarity Pro's webcam listed in your system's available webcams (listed as either 27C4KPDW or 27C4KPDWT), restart the monitor and your computer.
If the webcam still doesn't appear, please contact ALOGIC support: firstname.lastname@example.org and we'll help you resolve your issue.
2 Then ensure that any program accessing your webcam has been closed. This can include messaging, livestreaming, audio recording and video capture applications.
3 Ensure Claritys active USB is set to the USB cable connecting your computer and Clarity, USB-C or USB-B. You can find this option in Clarity's menu by navigating to USB-Options --> USB Switch.
4 If Clarity's webcam doesn't retract after closing these programs - try reconnecting Clarity to your computer by unplugging and replugging the cord.
5 If this doesn't work, try reboot Clarity, then your computer.
6Try plugging connecting Clarity to a different computer.
7If Clarity's webcam is still stuck in the out-position, please contact our expert technical support at email@example.com for advice on next steps.
Clarity's maximum refresh rate is 60Hz.
Clarity can be used at lower resolutions and refresh rates, although support depends on the host device (computer) the monitor is connected to.
To enable HDR, open Clarity's Home Menu and navigate to Picture Settings, then HDR.
Clarity has three HDR modes you can choose from:
3. HDR MOVIE HDR DESIGN
We reccomend HDR Standard for regular use or the viewing of images, HDR Movie for enjoying HDR-compatible movies and video games, and HDR Design for work where colour accuracy is important.
Colour Saturation (NTSC): 130%
Colour Saturation (DCI-P3): 97%
Colour Saturation (SRGB): 100%
Colour Saturation (Adobe RGB): 99%
Average ΔE: < 1
On Windows, and Mac with our Touch Screen Drivers installed, Clarity also supports most active styluses using the Microsoft Pen Protocol (MPP) 2.0 or later. This includes the ALOGIC Active Surface Stylus (ALASS).
However, Clarity Pro Touch may not take advantage of all the functions of a stylus, such as pressure sensitivity and shortcut buttons.
To ensure your touch input is registered on the correct screen, you can:
(Recommended) Install the Clarity Pro Touch's macOS drivers and use the "Identify" tool of UPDD Daemon to designate the correct screen for touch input. Use Clarity Pro Touch as your only monitor (including your inbuilt laptop screen). Move your cursor onto Clarity Pro Touch’s screen before using touch input.
Moving your mouse onto Clarity before using the touchscreen usually resolves this issue.Solution - Windows
If you’re using Windows 10 or 11 with multiple displays you can specify which monitor you want touch input to apply to, which saves you having to mouse over to that display before using touch.
To do this, launch Control Panel, click “Hardware and Sound” then ‘Calibrate the screen for pen or touch input’ from the menu.
Select “Setup”, choosing “Pen Input” if you’re using an active stylus or “Touch Input” if you’re using your fingers or a capacitive stylus, then follow the onscreen instructions.
If completing this process doesn’t resolve your issue, try setting up for the other kind of input.