General
What resolution is Illuminate’s camera?
Illuminate has a 12MP webcam sensor, which roughly corresponds to a 4K resolution (4000x3000).
It outputs the following resolutions and framerates at 16:9 aspect ratio: 4k 30 FPS, 1080p 60 FPS, 1080p 30 FPS, 720p 60 FPS
What colour temperatures can I set Illuminate’s Light Bar to?
Illuminate’s light bar can be adjusted between a warm 2,800K and a more neutral 6,500K.
Using the remote control, you can dial into your preferred temperature between these values, while by tapping the Colour Temperature button on the lightbar itself, you can quickly switch between three presets:
1. 2,800K (Warm)
2. 4,500K (Balanced)
3. 6,500K (Neutral)
Illuminate is ‘Designed for Edge’. Does it still work with other monitors?
Absolutely.
Illuminate can be used with any monitor that is between 8-30mm thick at the top and has an available USB-A or USB-C port that can supply 5V (5V/1A) of power and supports USB 2.0 (or newer) data transfer.
Can I use Illuminate with USB-A ports, or just USB-C?
Illuminate can be used with either a USB-A or USB-C port, as long as it supports 5V (5V/1A) of power and USB 2.0 (or newer) data transfer.
We recommend consulting the product’s user manual, or the manufacturer’s website to make sure your port supports Illuminate before purchase.
Illuminate does not include a USB-C to USB-A cable, but is compatible with USB-C to USB-A adapters (such as the Ultra USB-A to USB-C Mini Adapter ) or any USB-C to USB-A cables.
Does the webcam with work Microsoft Teams/Slack/Zoom?
Illuminate’s webcam is compatible with all programs that work with standard laptop or USB-C webcams, including all popular video conference platforms.
Troubleshooting
My webcam looks blurry, with a blue tint!
If Illuminate’s webcam looks blurry, or seems to have a blue tint to it, you may not have removed the protective film.
Check your webcam – there should be a little tab you can pull off. If there isn’t a tab, look closely at the camera and try rubbing one of the sides to see if there’s still a plastic film – sometimes the pull tab can get stuck inside the camera itself.
If you’re sure there’s no film and your camera remains either blurry or blue-tinted, please get in touch with our support team: support@alogic.co
My light bar is turning off at maximum brightness!
If Illuminate is turning off when it hits max brightness, this indicates Illuminate is not receiving enough power.
Ensure the port can supply at least 5W of power – not all laptop or computer monitor ports support this. We recommend consulting the product’s user manual, or the manufacturer’s website.
My webcam isn’t working!
If Illuminate’s webcam “Alogic Illuminate Webcam” does not appear in the list of connected cameras, ensure the USB port you’ve connected Illuminate to supports USB 2 data.
We recommend consulting the product’s user manual, or the manufacturer’s website to double check the ports support USB 2.0 data transfer.
The remote control isn’t responding!
If your remote dial is unresponsive, tap and hold both ‘buttons’ on the remote for a second to wake it up out of standby mode.
If the remote still doesn’t respond, try leaving it to charge for an hour.
If this does work, please contact support@alogic.co and we’ll help you get things sorted.