General
How big is Clarity 5K Touch? How high and low can it go on its stand?
See the diagrams below for Clarity 5K Touch’s range of motion with the included stand.
What’s the difference between Clarity 5K and other Clarity Monitors?
Clarity 5K Touch is unique among the Clarity range for having a 5K UHD (5120x2880) screen, which has 33% more virtual screenspace than the 4K UHD (3840x2160) screens of the 27” Clarity, Clarity Pro, Clarity Pro Touch and 32” Clarity Max, Clarity Max Pro and Clarity Max Touch.
Like Clarity Pro Touch and Clarity Max Touch, Clarity 5K Touch features a 10-point touchscreen that supports MPP2.0 active styluses and multitouch gestures on Mac and Windows.
However, unlike Pro Touch and Max Touch, Clarity 5K Touch does not have a webcam.
Does Clarity 5K Touch have a webcam?
No, Clarity 5K Touch does not have any kind of webcam. If you require a monitor mounted webcam, we recommend picking up an
Illuminate Light Bar, which has a 12MP (4K) autofocusing webcam.
Should I connect using USB-C, DisplayPort or HDMI?
As long as your computer supports video over USB-C (or has Thunderbolt 3 or 4), we recommend using USB-C to connect to Clarity 5K Touch – you’ll have access to its touchscreen, laptop charging and USB-C all over the same cable that’s transmitting 5K video at a smooth 60Hz.
If your computer does not support USB-C DP Alt Mode or Thunderbolt 3 / 4, we recommend using DisplayPort, as this has enough bandwidth for smooth 60Hz 5K video.
We do not recommend using HDMI to connect to Clarity 5K, as the monitor’s HDMI 2.0 ports do not have enough bandwidth to deliver smooth 60Hz video.
Does Clarity 5K Touch support VESA Mounting?
Yes, Clarity 5K Touch supports 100x100mm VESA mounts and includes compatible mounting screws.
It’s important to check your monitor stand will support Clarity Max to avoid damaging your monitor.
Clarity 5K Touch is 27”, weighs 4.8kg without the stand and measures 623.8*48.3*372.2mm (LxDxH).
How do I use Clarity's USB-A ports?
In order for your computer to access devices you've plugged into Clarity's two rear USB-A ports, you need to ensure your computer is:
1. Connected to Clarity via either:Clarity's USB-C port or Clarity's USB-B port
2. Clarity "Active USB" mode is set to the same USB port you've connected to your computer.
To change Clarity's "Active USB" mode, navigate to "USB Switch" in the "Other Settings" menu of Clarity's main menu.
For example: if your computer is connected to Clarity via USB-C, you would select "Type-C" in the "USB Switch" menu.
How do I recharge my laptop with Clarity?
To charge your laptop via Clarity (up to 90W Clarity, 65W Clarity Pro or Pro Touch), simply connect it to the monitor via a USB-C cable which supports the required wattage.
However, it does need to plug into a USB-C port compatible with PD (Power Delivery) on your computer.
These can sometimes be identified by the presence of a battery icon next to the port on your laptop, but often you’ll need to check the user manual or manufacturer’s website to figure out which USB-C ports support PD.
All Thunderbolt 3 and 4 ports support PD.
Why does Clarity have two HDMI ports?
Clarity’s two HDMI ports are for users who wish to connect multiple video sources to the monitor for easy switching or picture in picture modes, such as a games console and a laptop.
Does Clarity support Daisy Chaining?
Are Clarity monitors compatible with Windows, macOS and Chromebooks?
Yes, Clarity’s Charging and Touch features have been tested with all three operating systems and work great.
In order to get multitouch working on macOS, you’ll need to install our macOS drivers –
click here for instructions.
Touchscreen
Which kinds of stylus can I use with Clarity Touch?
Does Clarity Touch support tilt and pressure sensitivity?
(macOS) I can’t get touch gestures, or a stylus to work!
(macOS) My touch input is controlling the wrong screen!
After installing our
Clarity Touch Drivers for macOS, click on the “UPDD Daemon” icon in your top bar, then select “Identify” and follow the on-screen instructions.
(Windows 10/11) My touch input is controlling the wrong screen!
Sometimes, Clarity Max Touch’s input will be applied by your computer to another display instead of Max Touch.
Moving your mouse onto Clarity before using the touchscreen usually resolves this issue.
Solution - Windows
If you’re using Windows 10 or 11 with multiple displays you can specify which monitor you want touch input to apply to, which saves you having to mouse over to that display before using touch.
To do this, launch Control Panel, click “Hardware and Sound” then ‘Calibrate the screen for pen or touch input’ from the menu.

Select “Setup”, choosing “Pen Input” if you’re using an active stylus or “Touch Input” if you’re using your fingers or a capacitive stylus, then follow the onscreen instructions.

If completing this process doesn’t resolve your issue, try setting up for the other kind of input.
Display
How accurate are Clarity 5K’s Colours?
Clarity 5K has quite accurate colours with 100% coverage in the key gamuts.
Although each monitor varies slightly, below are the average colour accuracy stats for Clarity 5K Touch.
sRGB: 100%
Adobe RGB: 99%
DCI-P3: 99%
NTSC: 99%
How can I calibrate Clarity?
Clarity comes with several factory calibrated colour temperatures and video modes.
If you wish to further calibrate your monitor, you will need to use a third-part calibration tool, such as a Calibrite/Sypder.
Does Clarity Max support HDR?
Yes, Clarity, Clarity Pro and Clarity Max Touch all support HDR 400.
Does Clarity support automatic source switching?
No. While Clarity will automatically switch to the only active source, it can’t switch between two active video inputs based on which has current activity with an external switcher, like a KVM.
Does Clarity have a Picture in Picture function?
Yes, Clarity supports a variety of picture-in-picture modes for displaying multiple video sources at the same time.
Troubleshooting
When I wake my computer from sleep mode, Clarity doesn’t come back on.
In some cases, it’s possible for Clarity not to recognize the wake-up signal from a connected computer. This issue occurs most often when Clarity is connected to a computer through a dock.
To resolve the issue, restart Clarity by pressing the power button twice – it should recognize the connected device as part of its boot-up sequence.
If this issue persists, we recommend trying the following steps to isolate the issue:
Connect Clarity directly to your computer
Try connecting with a different cable or port.
ie. Use DisplayPort instead of USB-C
Update your computer’s operating system.
If your problem reoccurs and these these steps do not help resolve it, please contact ALOGIC support (support@alogic.co).
My video is not smooth when connected over HDMI.
Clarity’s HDMI ports do not have the bandwidth to support a 5K video signal 60Hz, only the less responsive 30Hz.
For smoother video, we recommend connecting via USB-C or DisplayPort.